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Our guarantees
and values
- 100% money-back guarantee for 60 days
- Enjoy our satisfied or 100% money-back + shipping cost guarantee for 60 days.
More... - Fast delivery
- We ship quickly and systematically provide you with a tracking number.
More... - Secured payment
- We accept credit card payments via PayPal as well as, on our European sites, bank transfers.
PayPal: When your checkout is validated, you will be redirected to the PayPal website to make your payment. You can pay without opening an account with PayPal. If you have a PayPal account, you can log in to validate your payment. PayPal protects data through SSL with an encryption key length of 128 bits (the highest currently available on the market).
Bank transfers: payment details are provided during the checkout process. - Data protection
- All data collected through the checkout process is necessary for order processing. Your personal information will never be sent to a third party.
According to USA Laws you have the right of access, of opposition, and of correction of your personal information that you can request at any time from Zenlap customer service by contacting us. - Environment responsibility
- The impact of our business on the ecology of the planet is important to us. This awareness has led us to establish the following rules:
• Zero paper. We do not print documents on paper. Your invoice will be sent by email in PDF format, and the user manual of each Zenlap branded product can be downloaded from its respective product page. Also, we are rigorous about packaging and do not over-wrap our products.
• Home office. Except for logistics, each member of our team works from home. This allows us to eliminate the pollution that is generated by commuting to the workplace and to reduce our consumption of energy and natural resources. We work with our personal computing equipment to avoid unnecessary use of multiple computers, and save the energy costs associated with the use of such additional premises such as heating, electricity, and maintenance, etc.
• CO2 offsetting. In order to offset the CO2 emitted during the transport of goods shipped by suppliers (Europe, United States and China) to our logistics center (Houston, Texas), we participate in the program established by the organization CO2 Solidaire. - Supported organizations
- We support the following organizations through private or professionals donations:
• CO2 Solidaire.
The organization offers several programs of CO2 compensation. We have chosen the wood consumption reduction program in Cambodia, aimed at preserving local forests.
Each family which is provided with energy efficient cooking devices reduces its consumption of nearly a ton of wood per year; that's to say 1.18 ton of CO2. You can read the website for more information about the program.
This project is managed on the field by the French organization named GERES – Groupe Energies Renouvelables, Environnement et Solidarités" ("Renewable Energies, Environment and solidarities Group").
• Wikipedia.
Wikipedia is an online encyclopedia, universal, multilingual and operating on the principle of the wiki. Wikipedia aims to offer free, neutral and verifiable content that anyone can edit and improve. The objective of the Wikimedia Foundation is to promote the growth and the development of projects of free spreading of knowledge, and to make available the content to everyone for free.
• One Voice.
One Voice is an association that fights for the right and respect for animals. It bases its efforts on living ethics in order to give a voice to animals and fight against exploitation endangering the future evolution of living beings, including humans. To achieve this goal, One Voice operates missions in four fields of action: health, food and clothing, entertainment and pet, ethics.
© 2011 Zenlap.